Booking Terms and Conditions
Your contract is with Boosten Group SL (“we”, “us” and “our” in these Booking Conditions) for the property known as Catalina (“the Property”). References to “you” or “your” are references to the person making the booking and all members of the party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Making your booking
When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit.
Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you.
Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation.
You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental at least five weeks prior to the Arrival Date as set out in our written confirmation unless you have informed us in writing that you will be paying the balance in cash on arrival. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you.
We will ask you for a security deposit of 1,500 € to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures and fittings. We will return the security deposit to you within three working days of your departure, less any deductions in accordance with the conditions listed above. We will require your IBAN details in advance in order to return the deposit.
The booking deposit is non-refundable unless we re-book the property for your reserved dates. If a cancellation occurs within 6 weeks prior to arrival all funds paid are non-refundable.
We would not expect to have to make any changes to your booking, but if a problem were to occur we may need to make alterations or, cancel a booking.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us.
4. Your accommodation
You can arrive at your accommodation after 4PM on the Arrival Date of your stay and you must leave by 10AM on the Departure Date. If your arrival will be delayed, you must contact the person whose details are given on our booking confirmation so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival, we may treat the booking as having been cancelled by you.
Use of the Pool Facilities:
There is no lifeguard is on duty at our properties, use the pool at your own risk.
Young children should not be left at any time un-supervised.
Never swim alone.
Do not swim under the influence of alcohol.
Please keep the pool area tidy, do not leave objects such as toys or towels lying around as someone might trip or fall.
5. Catering and Event Information
Cloud9 Barcelona Catering SL is the exclusive catering partner of Boosten Group SL. Catering is offered to guests of all villas in groups of 12 or more. Cloud9 Barcelona Catering SL is the exclusive caterer at all of our properties. Should you wish to hire outside catering for your wedding, event or other occasion this must first be approved by Boosten Group. Should this be approved, outside caterers are subject to a charge of 5% of the total catering bill. This amount is normally paid by the catering company and not you.
Weddings or events consisting of 50 guests or more are subject to a €1,000 fee to cover wear and tear to the property. Weddings or events with less than 50 guests are subject to €500 fee. It is your responsibility to ensure the property is cleaned inside and outside the day after an event. Weddings or events consisting of 50 guests or more are subject to a €1,000 fee to cover wear and tear to the property. Weddings or events with less than 50 guests are subject to €500 fee. The day following an event, it is mandatory that the property be cleaned inside and outside and restored to its original condition. We can arrange cleaning for an additional cost with our maids, or you may hire an external cleaning team.
6. Your obligations
You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, bedding and towels in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property or to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property, except where the damage or loss is caused by our negligence.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Every effort has been made to ensure that you have an enjoyable and memorable stay. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence. If any complaint cannot be resolved during your holiday, you must write to us with full details within 28 days of the end of it.
8. Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and conditions is strictly limited to the total amount paid for the booking.
The contract between you and us is governed by the laws of the Kingdom of Spain and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of Spain.